Refund policy

Return & Refund Policy

Last Updated: October 31, 2026

At Kawaiicup, your satisfaction is important to us. We want you to feel confident and comfortable when shopping for our cute toothbrush holders and bathroom accessories.

If you're not completely satisfied with your purchase, we're here to help.

1. Our 30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 calendar days after receiving your order.

To be eligible for a standard return, your item must:

Be in its original condition.
Be unused and free from damage caused after delivery.
Include its original packaging and accessories, where applicable.
Be accompanied by proof of purchase or an order confirmation.

Please contact our customer support team within 30 days of delivery to begin the return process.

2. Free Returns

Kawaiicup offers free returns for eligible purchases.

Customers are not required to pay return shipping costs when following our approved return instructions.

If a physical return is required, our customer support team will provide a prepaid return label or another no-cost return arrangement.

Please do not ship products back without contacting us first, as the correct return destination may differ from our business address.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@kawaiicup.shop with the subject line "Return Request – Order Number."

Step 2: Provide Your Order Details

Include your full name, order number, the item you wish to return, and a brief explanation of your request.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide instructions for the next steps.

Step 4: Prepare Your Item

If a physical return is required, securely package the product according to the provided instructions.

Step 5: Return Confirmation

Once the return is received and inspected, or the approved return conditions have otherwise been satisfied, we will notify you of the refund decision.

4. Damaged, Defective, or Incorrect Items

We carefully aim to ensure that every order arrives in good condition.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

When contacting us, please provide:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

If the issue is confirmed, we will arrange an appropriate resolution at no additional cost, which may include a replacement or full refund.

Your statutory consumer rights remain unaffected.

5. Refund Processing

Once your return has been approved, refunds will be issued to the original payment method used during checkout.

We aim to process approved refunds within 5–10 business days after the applicable return requirements have been satisfied.

Additional time may be required for your bank, card issuer, or payment provider to credit the funds to your account.

Refunds include the purchase price and any applicable standard shipping charges paid to Kawaiicup, subject to applicable law. Our standard worldwide shipping is free.

If you have not received an approved refund after the expected processing period, please contact us.

6. Exchanges

If you would like to exchange a product for another design or variation, please contact our customer support team.

Depending on availability, we may arrange an exchange or recommend returning the original item and placing a new order.

Eligible exchanges will not incur return shipping charges.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@kawaiicup.shop.

We will attempt to cancel your order before it enters the shipping process.

Once an order has been dispatched, cancellation may no longer be possible. However, you may request a return after delivery under our 30-day return policy.

8. Non-Returnable Items

For standard change-of-mind returns, certain items may be excluded where permitted by applicable law, including:

Gift cards, if offered.
Items that have been substantially altered or damaged after delivery.
Products that cannot be safely resold for hygiene reasons after use, where a lawful hygiene exception applies.

Because some of our products are used in bathrooms, please keep them unused if you intend to request a standard return.

These exclusions do not limit your rights concerning defective, damaged, or incorrectly supplied goods.